About the Survey

The Neighborhood Building Owners Alliance (NBOA), in cooperation with its affiliate members, conducted a second quarterly online survey of nearly 400 Chicago housing providers to determine the effect of COVID-19 on the stability of the City’s (and surrounding MSA) rental housing market. The survey of December, 2020, rental market conditions was conducted January 15 through January 24th, 2021. Click HERE for the complete survey results (PDF)

A follow up to last fall’s NBOA survey of September rent collections, this survey focused on December rent collections and explored whether the collection and performance landscape has changed in the three months following the initial survey. By surveying the same audience and repeating key questions, the survey provides an excellent indication of how housing providers have fared in the last quarter compared to the third quarter of 2020.

Key Findings

As the economic fallout from the COVID-19 pandemic continues, Chicago’s neighborhood housing industry is at risk due to growing shortfalls in rent. Absent effective and prompt federal rental assistance, the percentage of tenants who are more than six months behind in their rent is likely to increase exponentially in the coming months. We have seen this play out in the last three months as the percentage of housing providers who having tenants behind in their rent increased from 71% in September to 79% in December. This growing rental arrearage is making it increasingly difficult for housing providers to meet their financial obligations and maintain the same level of services for their tenants.

If this trend continues unabated, many Chicago-area rental buildings will face foreclosure, resulting in instability for the buildings and housing insecurity for the tenants. This trend also portends dire consequences for the stability and economic vitality of our neighborhoods as rental apartment buildings fall into disrepair and property values decline. The problem of serious rent arrearage is most pronounced in Chicago’s south side and south suburbs, as half of the respondents from those areas report having tenants who are more than six months behind in rent.

The problem is exacerbated by overly broad government-imposed eviction moratoriums that fail to differentiate between tenants who are truly suffering financially because of the pandemic and those who can pay their rent, but are simply taking advantage of the moratoriums to live rent-free. Apartment vacancy rates and falling rents further exacerbate the fragility of the housing market, making it more difficult for housing providers to generate revenue to pay for their buildings’ expenses, such as mortgage payments, property taxes, payroll, building maintenance, utilities and capital improvements.

Survey Results

Rent collections have dropped significantly in the last three months.

Rent collections in the month of December 2020 saw a harrowing drop of nearly 20% compared to September 2020. The industry standard for a safe level of rental collection is 95% payment of full rent, otherwise known as a “stabilized” value. The September NBOA survey revealed that only 46% of housing providers reported a rent collection level at the stabilized value. This fell to an alarming 37% in December – a nearly 20% drop in just three months. Equally alarming, the percentage of housing providers who indicated their rent collections were below 85% – a level seen as indicative of risk of foreclosure – increased from 29% of housing providers in September to 36% in December, meaning that well over one-third of respondents likely are losing money on their buildings.

The problem is worse on the south and west sides of the Chicagoland area. Forty-four percent of north side housing providers reported their rent receipts met the stabilized industry standard (a reduction from September’s 51% level), but only a mere 26% of south and west side housing providers reported their rent receipts met the stabilized industry standard – a drop from September’s 34% level.

Housing providers are facing rent arrearages of more than 180 days.

The survey also measured the degree to which renters are behind in their rent. The amount of back-rent owed continues to grow at a fast clip. Nearly 57% of housing providers in the December survey reported having at least one tenant who was more than 180 days (six-months) in arrears. This represents a 32% increase from levels in September when 43% of housing providers reported having at least one tenant who was more than 180 days in arrears. When broken down by region, the survey indicated 64% of south and west side housing providers reported having at least one tenant more than 180 days in arrears, while 52% of north side housing providers reported having at least one tenant seriously behind in their rent.

House providers are continuing to experience above-average vacancies.

The survey also measured the availability of vacant units, finding that 40% of housing providers reported a vacancy rate of more than six percent (a vacancy rate of six percent or less is considered stable).  Alarmingly, 21% of respondents indicated a vacancy rate of 11% or higher. At this level, housing providers face the additional financial burden of units producing no rental income (in addition to those units occupied by tenants paying reduced or no rent). The reported vacancy rate is consistent with the findings in the September survey.

Tenants are not always communicating their needs to housing providers.

Half the housing providers responding to the survey said they had tenants who refuse to communicate with them. This finding is consistent with the September survey findings. The lack of communication from tenants is a serious problem and hampers housing providers’ ability to manage their buildings effectively. When tenants fail to inform their housing providers of their inability to pay their rent, housing providers are unable to budget for expenses or negotiate accommodations or payment plans with their tenants.

Housing Providers are pessimistic about having enough cash on hand to meet 2021 obligations.

When asked how their anticipated rent collection for 2021, will affect their ability to manage their buildings, housing providers indicated as follows:

  • 66% indicated they expect to make fewer capital improvements.
  • 50% indicated they expect to cut their repairs and maintenance budget.
  • 32% indicated they have been forced to make personnel cuts.
  • 14% indicated they don’t expect to pay their property taxes on time or in full.
  • 7% indicated they don’t expect to pay their mortgage on time or in full.


Profile of Survey Respondents

The survey asked housing providers to indicate the type of buildings they owned, the size of their portfolio (by number of housing units) and the location of their buildings.  Those responding to the survey own a combined total of approximately 68,000 rental units throughout Chicagoland. Over two-thirds (approximately 70%) of the respondents consist of small and mid-sized housing providers who own fewer than 100 rental units and/or own ten or fewer buildings. Further, half the respondents (50%) reported owning five or fewer properties. As such, this survey is representative of Chicago’s smaller to medium-sized housing providers who make up the bulk of the area’s rental housing stock.


About the NBOA

The Neighborhood Building Owners Alliance (NBOA) is an alliance of the following Chicago neighborhood building owners associations, representing individuals and small businesses who provide neighborhood housing:

  • Edgewater Uptown Builders Association (EUBA)
  • Greater Austin Development Association (GADA)
  • Lakeview Developers Association (LDA)
  • Lincoln Park Builders of Chicago (LPBC)
  • Northwest Side Builders Coalition (NSBC)
  • Rogers Park Builders Group (RPBG)
  • Southside Builders Association (SBA)
  • South Side Community Investment Association (SSCIA)


Their combined membership of over 600 housing providers own more than 3,500 buildings and more than 78,000 rental units.